Returns & refunds
Your right of withdrawal and how refunds work.
14-day right of withdrawal
As a consumer in the EU you may withdraw from your purchase within 14 days of receiving the goods, without giving any reason.
How to withdraw
Send a clear statement (for example by email to [email protected]) with your order number and the items you are returning. You may use the model form below, but it is not required.
Model withdrawal form
To: Nedre Foss AS, Nordre gate 2, 0551 Oslo, Norway (Registro Mercantil 915335020), [email protected] I hereby give notice that I withdraw from my contract of sale of the following goods: … Ordered on / received on: … Name and address of consumer: … Date and signature (if on paper): …
Returning the goods
Return the items within 14 days of notifying us to Nordre gate 2, 0551 Oslo, Norway, unless we give you a different return address. You bear the direct cost of returning the goods unless stated otherwise.
Refunds
We refund all payments received, including standard delivery costs, within 14 days of receiving your withdrawal, using the same payment method. We may withhold the refund until we have received the goods back or proof of their return.